Changes
We have changed our decision to stop supporting Q-Pulse version 4 next year and will continue to support it indefinitely.
We told attendees of the Q-Pulse user group meetings in 2007 that it was our intention to withdraw support for Q-Pulse Version 4 in June 2009. This date represents three years from the release of Q-Pulse Version 5, offering the majority of our users adequate time to plan and implement their upgrading to this latest version of the software.
We now recognise that a small minority of Q-Pulse users will not be in a position to migrate to Version 5 by June 2009, so we are extending Version 4 support indefinitely.
This decision has an impact on support resources, as we now need to maintain Version 4 knowledge levels longer than originally planned. From May 2008, the price of all Version 4 support contracts shall be brought into line with Version 5, which may change the cost of your Q-Pulse support contract renewal.
Enjoy increased support
As an existing Version 4 user, you’ll now enjoy the same increased support terms as our Version 5 users, including:
- free patch, maintenance and product upgrades
- guaranteed response times to support queries
- remote access support as a standard entitlement
If you’re still planning to upgrade, your Version 4 support contract automatically entitles you to a free upgrade to Version 5. And with the latest version of Q-Pulse, Version 5.5, to be released at the end of May 2008, there’s never been a better time. There will be articles and discussions about version 5.5 and its features over the coming weeks in the lead up to the release.
To talk about what the changes to your Version 4 support mean, or the benefits that Version 5.5 can bring to your organisation, contact me +44 (0) 1355 593 400 or email at info@gaelquality.com.