As well as releasing Q-Pulse version 5.5, which primarily targets defect repairs, performance improvement and an improved web client, we have released the Occurrence Management add-on, which is a purchasable add-on.
What is the Occurrence Management add-on?
The Occurrence Management add-on does not come with 5.5 be default and is an extension at extra cost. With the Occurrence Management add-on, users with the relevant permissions can design input forms by defining fields, labels and associated options such as confidentiality, default text, validation, etc. The Occurrence Management add-on could be used in many situations but may be particularly useful for those of you in the Aviation industry - to help demonstrate SMS compliance using occurrence reporting and analysis, and for those in the Blood Services industry, it can be used to record incidents such as serious adverse blood reactions. The customisable reports and fields should also be extremely valuable to those in other areas such as Healthcare, Government, Food Safety, Information Security and Manufacturing.
Occurrence Management in action
Input Form Designer
Users have the ability to design their own input forms to capture events or Occurrences in their organisation. The flexibility of the form designer ensures appropriate information can be recorded via customisable user defined fields and layout to encourage staff to report these events.
Field Creation
As part of the design and creation of custom forms, Q-Pulse provides the flexibility for an organisation to create appropriate field types e.g. Date fields, Lists, Text for placement on the forms. Validation rules, selection content and default data can be applied to fields used on the designed form.
Occurrence Form Completion
Forms are published in the system. An organisational occurrence takes place, a user signs in to Q-Pulse, selects appropriate form and completes the detail. Occurrence and any supporting information now recorded.
Manage Occurrences
Occurrences reported are now ready to be accepted and managed via the Incident management process.
Incident Details
The accepted Occurrence is now managed as an Incident and can now be classified, risk assessed and managed to a suitable conclusion using Q-Pulse’s flexible stage workflow management.
Stage Management
Define the key process and workflow steps (Who, What, When) that are required to manage the Incident to a desirable resolution. Record actions required for each stage and any supporting information.
Analyse Incidents
- Store and analyse trends against operational data.
