This is an announcement to make you aware of an issue within the Audit module in Q-Pulse v5.5, which came to light this morning.
Some audit records with associated open non-conformances (NCs) become locked in a modified state, which prevents any changes being saved. Our development team are currently working on a fix for this and we hope to release a patch-fix as soon as possible.
Workaround
In the meantime, there is a workaround for this issue. You should:
- disassociate your Non-Conformance records;
- make the edits required to your Audit and your NCs; then
- re-attach your NCs.
This issue will only effect users running on Q-Pulse v5.5 and does not affect any other versions.
If you have already installed v5.5, you will be sent a patch-fix for this.
If you have not already installed v5.5, we will arrange to send you the v5.51 install instead of version 5.5.
Please accept our apologies for any inconvenience caused by this issue. If you have any questions about the above announcement, contact our support team or post in the related forum topic.
Update 16 July 2008: The hotfix for the issue mentioned above has been released. Please see this post to find out more.