Starting a new job always fills you with a mixture of emotions - new challenges, new people, new ways of working - so it was a really strange experience to move into a role where I fully understood the challenges, knew most of the people and found myself in control of the ways of working to truly hit the ground sprinting!
So who am I? Many moons ago back in the mid-1990s, an ex-colleague and I decided to implement Q-Pulse as the basis for our food safety and quality management system. I then moved on to build a successful business around Q-Pulse with nothing more than a desire to help companies benefit from what Q-Pulse had to offer, having experienced the transformational value it helps companies realise first-hand, way back in the days of Version 4.
Several years later and after delivering hundreds of Q-Pulse projects all over the world in different countries, continents, cultures and sectors from the USA to Kazakhstan and many places in between, I find myself ideally placed to truly understand your needs.
I've already started drawing on this experience to feed it back into developing a robust account management strategy, improving the consistency of delivery of all our professional services worldwide along with global support to underpin customer related activities and we begin rolling this out during the course of 2010.
Over the coming weeks and months I'll be sharing new developments with you; however, I can already share that we've begun injecting new life into your Academy Live sessions by basing the sessions on real customer experiences, delivered by one of our experienced consultants, rather than just focusing on product features. This is a key change to your sessions, as it helps those of you who attend relate to how you are likely to use Q-Pulse, or how you can employ Q-Pulse in different and new ways.
In the meantime, I look forward to updating you through thepulse; until then my team and I will be delighted to help you realise your business objectives.
If you would like further information about how to access the Academy Live sessions, please contact Richard Cassidy at richardc@gaelquality.com, who will be able to assist you further.