As has been the case with just about every other 'defect', I am still being told the same thing - this is an upgrade in the latest build.
This is no longer an acceptable answer - indeed, it has never been an acceptable answer.
Gael would appear to be expecting their customers to fork out for new server equipment, just so that we can get a Q-Pulse that actually works? I don't think so.
Simply put, if we can't get a system that works properly, then we will go elsewhere to get it.
This latest 'defect' comes in the most basic of all functions - Admin module, to find out the latest usage from a user. Having received a reply which basically suggested that it was 'our' fault that the defect existed, I am less than pleased with the service......
.........and look forward to a more appropriate reply.
Ken
Hello again Ken,
As mentioned, you are running an old build of QPulse5.
To resolve problems or enhancements in any build they need to be programmed into later builds. Unfortunately in this case you are running the last supported build in a Windows 2000 environment all future builds are for Windows 2003 onwards.
QPulse5 is a Microsoft based product therefore we need to stay up to date with Microsoft so they will actually support us. QPulse uses Microsoft .Net Framework and the latest version of this is v3.5 SP1 which unfortunately is only supported on Windows 2003. Microsoft do not support Windows 2000 any more since Service Pack 4.
Windows 2000 and .Net Framework v1.1 is very limited, for all the new QPulse features we required to move with Microsoft to the latest Framework.This change of not supporting Windows 2000 for QPulse v5.5 onwards was well publicised during 2008, at user groups, mailings and even on the Gael Community, see following link;
http://www.gaelcommunity.com/blogs/gael_news/archive/2008/05/21/q-pulse-5-5-preview.aspx
And for v5.6 we have posted the requirements;
http://www.gaelcommunity.com/blogs/gael_news/archive/2009/02/10/are-you-ready-for-q-pulse-5-6.aspx
Again this is not a QPulse issue but a failing with your environment. The problem lies with your servers Operating System not the hardware.
Colin Ramage Technical Support Engineer Gael Ltd t: +44 (0)1355 593 400 f: +44 (0)1355 579 191 e: support@gaelquality.com w: www.gaelquality.com
I have to say Ken I'm a bit like. It seems that the only answer we rae getting now days from the support team is "Upgrade". I have complained to them about that but they say it's the only way to sort out any problems. I'm running 5.51 so it shouldn't be too bad but still there are some problems and i have no intention to upgrade my system at the moment. So i feel a bit frustrated.
Jean-Sébastien
Lets put this simply:
Does it work - fully? No - afore mentioned defect.
Should the customer have to fork out £000's to get it fixed? Absolutely not!
Do Gael appear to be willing to assist? Would appear not.
Is the customer happy - NO!
I am not interested in agreements with Microsoft - I want my database to work as it is suppoed to!
Mark Gahagan Support & Services Manager Gael Ltd t: +44 (0)1355 593 400 f: +44 (0)1355 579 191 w: www.gaelquality.com
Just to clarify.
The problem that we had was a defect in the V5.21 software.
Following discussions with the Gael team, we have managed to get this particular issue resolved, through good, effective support from the technical team, and from the account manager.
Thanks to the team, for your assistance, and hopefully we can go forward as discussed, later this year.
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