CA/PA Fault type or Fault category

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Bubonic Posted: Mon, Jun 15 2009 20:16

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From a medical laboratory aspect I would be interested in what other Q-Pulse users have in their drop down list (Managed list) for fault type or fault category. I was hoping to keep this fairly short but at the same time all encompassing ... possibly limited to a dozen.

Previously I had let myself run amok with 'quick adds' which has made my list unwieldy. I have an opportunity to start afresh so would appreciate examples of your dirty dozen!

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Gary Cheung replied on Fri, Jul 24 2009 0:26

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I started out as you did Bubonic & then started mapping fault categories to our Trust Datix categories (which made me realise that the Datix SysAdmin had also been "quick adding" & that the categories were heavily biased for clinical areas & lacked quite a few lab categories)

I suppose the general principle of "construct categories to match what stakeholders want to get out in reports" should apply - Trouble is I can't get any agreement on what these should be.

On a related subject, would anyone like to share their Root Cause table/managed list now that we can export this in 5.6 - I'm sure mine is rubbish!

We had a great Gael Trainer (Charles Bishop-Miller) who suggested that there should be only 2 top level categories with some sub-categories e.g.:

+Cultural

        Lack of  Management Buy In

        Rules Not Followed

        Tacit approval of unacceptable practice

+System

       Incomplete

       Ineffective

I seem to be assigning the great majority of non-compliances to Rules Not Followed & Lack of Buy In, but then maybe I'm not digging deep enough or else it is just NHS culture to ignore rules & procedures. Has anyone managed to get a Deviation reporting culture working?

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Bubonic replied on Sat, Aug 22 2009 10:41

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Does Gael have any opinion on this original thread question?  With all the installations in NHS, is there a generally accepted core of drop down options even for a starting point?

Perhaps this would be a good topic for the next Q-Pulse user group get together.