Thanks for sharing Arfan! I definitely think - from my experience - that the document module will be invaluable in local government. I remember multiple drafts and revisions to procedure and policy documents when I worked in local government and ownership wasn't clear. Let us know how you get on...

Hi all, I work at Oldham Council within the Adult & Community Services and here we have been using the CA/PA module to register, monitor and report on the complaints we recieve. This has been invaluable in getting monthly, quarterly and annual reports out. We are in the process of looking at utilising...

Now that the Customer Service Excellence (CSE) government standard has replaced Charter Mark earlier this year, I was wondering if any of you had plans to go for CSE accreditation in the near future? If anyone has had a look at the CSE documentation - do you see any major changes from the old Charter...

Hi all, I was involved in several successful Charter Mark assessments during my time in local governement, the most notable was achieving Charter Mark for the whole Social Work department of North Lanarkshire Council - the first time a whole Social Work department has achieved Charter Mark in Scotland...

I'm aware that some of the Community users use Q-Pulse in central or local government, or a government agency. As a former local goverment employee, I'm really interested in how Q-Pulse could be used and would love to know more! Please reply and tell us how you use (or plan to use) Q-Pulse. Over...

Real name: Mohammed Arfan (but known as Arfan) City/Country you live: Oldham, Greater Manchester, England Job Title: Quality Assurance Co-ordinator Company: Oldham Council I am currently working within the Adult & Community Services and we are using Q-Pulse primarily to record and monitor Complaints...